Skip to main content
Parliament returns Wednesday, May 20
PACP

Public Accounts

Parliament 45, Session 1

Recent Meetings
May 6, 2026
Meeting #38
May 4, 2026
Meeting #37

Report on Modernizing the Pay System

Apr 29, 2026
Meeting #36Full Transcript

2026 Spring Reports of the Auditor General of Canada

8 speakers
Meeting Summary
The House of Commons Standing Committee on Public Accounts met to discuss the Canada Infrastructure Bank's (CIB) role in Canadian infrastructure projects. Frédéric Duguay and Steven Robins from the CIB explained how the bank invests in projects to help them get started, using repayable loans instead of grants. They emphasized that the CIB aims to attract private investment and ensure projects benefit Canadians, like creating jobs and boosting the economy. Committee members questioned the CIB's progress and impact. Some expressed concerns about the number of completed projects and the amount of private investment attracted. They also asked about the CIB's relationship with the Major Projects Office and how it ensures projects align with government priorities. The discussion touched on specific projects, like the Port of Montreal expansion and investments in rural broadband, highlighting their potential economic and social benefits. Members also discussed the CIB's financial sustainability and accountability. They questioned the balance between public and private funding and the criteria for project selection. The CIB representatives defended their investment approach, emphasizing their commitment to transparency and responsible use of taxpayer money. They also noted the CIB is working to align its investment priorities with the government's goals, including supporting trade, clean energy, and housing development. The committee requested additional information from the CIB, including a breakdown of investments by province and territory. There was also a request for an analysis of the economic impact of specific projects, particularly regarding job creation and potential job losses due to outsourcing. The committee will continue to examine the CIB's role in infrastructure development and its contribution to the Canadian economy.
Apr 27, 2026
Meeting #35Full Transcript

Study of IT Contracts, focusing on the Cúram system

Official: Public Accounts of Canada 2024 and Public Accounts of Canada 2025

9 speakers
Meeting Summary
The Public Accounts Committee met to discuss IT contracts, focusing on the Cúram system and related cost overruns. Sébastien Lemire from the Bloc Québécois pushed for a study into IT contracts, highlighting concerns about wasted taxpayer money on projects managed by private firms. He wanted an independent public inquiry into IT contracts, including Cúram, ArriveCAN, and PrescribeIT. However, his motion was not successful in the House. He emphasized the need for transparency and accountability to ensure taxpayer money is spent wisely. Committee members debated amendments to Lemire's motion, specifically regarding access to documents and the scope of the study. Ron McKinnon and other Liberal members argued for a more focused study with witnesses, rather than a large document dump. Kristina Tesser Derksen spoke about the committee's role in audit follow-up and cautioned against partisan confrontation. She emphasized the importance of ensuring public money is spent as Parliament intended. The committee discussed the volume of documents requested and the potential burden on public servants. Ultimately, the committee voted on several amendments, including one to include a briefing note prepared by Janice Charette, Clerk of the Privy Council, for Prime Minister Justin Trudeau. Members also discussed limiting the scope of the document request to a more recent timeframe. The committee agreed to hold no more than two meetings on the study. The debate was at times heated, with accusations of filibustering and concerns about government transparency.
Apr 27, 2026
Meeting #34Full Transcript

Follow-up on Programs for First Nations

Official: Committee Business

9 speakers
Meeting Summary
The House of Commons Standing Committee on Public Accounts met to discuss a follow-up report on programs for First Nations. The report looked at how well Indigenous Services Canada (ISC) has addressed recommendations from past audits about things like health care, emergency services, and safe drinking water. The Auditor General of Canada, Karen Hogan, presented the report, noting that despite increased funding, ISC has made "unsatisfactory progress" on over half of the recommendations. She pointed to issues like lack of consistent attention, unclear service standards, and not enough support for First Nations communities to manage their own programs. Michelle Kovacevic, Deputy Minister of ISC, agreed that there's room for improvement. She highlighted some progress, such as lifting long-term drinking water advisories and improving emergency responses. However, she acknowledged the need for clearer goals, better teamwork, and more support for local control. Committee members questioned why, despite increased spending, the results haven't been better. They discussed barriers like language, distance, and the need to tailor programs to fit each community's unique needs. The committee members discussed how to empower First Nations to have more say in these programs. They suggested giving communities more tools and resources to manage their own services. The Auditor General emphasized the need for a different approach, one that involves going to communities and helping them access funding, rather than waiting for them to apply. Deputy Minister Kovacevic mentioned a new organizational structure within ISC that aims to break down silos and provide a single point of contact for communities. The committee also discussed the need for better data collection and reporting to track progress and ensure that funding is being used effectively. There was a discussion about the importance of having clear standards for emergency services and ensuring that First Nations communities have access to those services. The committee agreed to continue discussing these issues and work towards finding solutions to improve the lives of First Nations people.
Apr 22, 2026
Meeting #33Full Transcript

International Student Program Reforms

Official: Report on the Follow-up on Programs for First Nations

11 speakers
Meeting Summary
The House of Commons Standing Committee on Public Accounts met to discuss a report on reforms to the international student program. Karen Hogan, the Auditor General of Canada, presented the report, highlighting that while the number of new study permits decreased, there were weaknesses in the program's integrity controls. She noted that the department didn't effectively investigate or follow up on flagged risks, such as potential fraud and student non-compliance. Ted Gallivan, Deputy Minister of the Department of Citizenship and Immigration, acknowledged the areas for improvement and outlined an action plan to address the issues, including following up on fraud cases and managing visa expirations. Committee members questioned the witnesses on various aspects of the program, including fraud detection, investigation processes, and collaboration between departments. Brad Redekopp (Conservative) raised concerns about the department's failure to follow through on detected fraud. Ron McKinnon (Liberal) focused on the difference in opinion between the Auditor General and the IRCC regarding the amount of fraud cases that have been investigated. Sébastien Lemire (Bloc Québécois) questioned the department's knowledge of students with expired permits leaving Canada. A motion was introduced by Ned Kuruc (Conservative) to expand the scope of the Auditor General's audit to include coordination between departments, non-compliance by learning institutions, verification of financial documentation, and handling of fraudulent cases. The committee agreed to request that the Auditor General expand the scope of her audit. Another motion was introduced by Sébastien Lemire (Bloc Québécois) regarding IT contracts, but the meeting was adjourned before a vote could be held.
Apr 20, 2026
Meeting #32Full Transcript

Recruiting for Canada's Military

Official: Report on International Student Program Reforms

9 speakers
Meeting Summary
The House of Commons Standing Committee on Public Accounts met to discuss the Canadian Armed Forces' (CAF) recruitment challenges based on a report from the Auditor General. The report found that the CAF fell short of its recruitment goals, had inefficient IT systems, and struggled with training capacity. Key speakers included Andrew Hayes from the Office of the Auditor General, who presented the report's findings, and Christiane Fox, Deputy Minister of National Defence, who outlined the department's response and action plan. Committee members questioned the witnesses on topics such as recruitment targets, retention rates, diversity, and the reasons why many applicants withdraw from the recruitment process. Andrew Hayes highlighted that the CAF aimed to recruit over 19,700 new members between 2022 and 2025 but missed the mark by about 25%. He noted that many applicants dropped out, and the CAF didn't fully understand why. Christiane Fox acknowledged the recruitment challenges and said that the Department of National Defence agreed with the report's recommendations and had a detailed action plan. She mentioned improvements to the IT system and efforts to better track applicants. Lieutenant-General Erick Simoneau, Chief of Military Personnel, addressed questions about diversity in recruitment, stating that the CAF had exceeded its targets for Indigenous people and visible minorities. He also discussed the challenges of training capacity and the need for more instructors. Committee members expressed concerns about the impact of these challenges on the CAF's ability to respond to threats and emergencies. The committee agreed to report to the House of Commons on the need to modernize section 13 of the Auditor General Act to ensure unrestricted access to information. The committee will also write to the Treasury Board Secretariat, seeking a response in 90 days on this matter. The goal is to improve the CAF's recruitment and training processes to ensure it has the personnel needed to fulfill its missions.
Apr 15, 2026
Meeting #31Full Transcript

Report on Recruiting for Canada’s Military

8 speakers
Meeting Summary
The Public Accounts Committee met to discuss the Office of the Auditor General's (OAG) budget and operations for the upcoming fiscal year. Auditor General Karen Hogan presented the OAG's priorities, including using new technologies for audits, making government more accountable through transparency, and developing a skilled workforce. She also mentioned the need to clarify the OAG's legal right to access information for audits. Committee members questioned Hogan about the OAG's budget, spending, use of technology like artificial intelligence, and efforts to ensure contracts awarded to Indigenous businesses actually benefit Indigenous people. Hogan noted that the OAG had voluntarily returned \$2.5 million to the government as part of spending restraint efforts. Committee members also discussed challenges the OAG faces in accessing information from some government entities and Crown corporations. The committee approved the OAG's budget for the upcoming year.
Apr 13, 2026
Meeting #30Full Transcript

Report on Housing for Canadian Armed Forces Members

Official: Main Estimates 2026-27

9 speakers
Meeting Summary
The House of Commons Standing Committee on Public Accounts met to discuss a report on housing for Canadian Armed Forces (CAF) members. The Auditor General, Karen Hogan, presented findings that National Defence wasn't managing living accommodations well, with many quarters in poor condition and a shortage of housing units. She noted outdated data was used for assessing housing needs and many buildings needed major repairs. Christiane Fox, Deputy Minister of National Defence, acknowledged the issues and outlined steps being taken to address them, including developing a comprehensive framework for allocating quarters and implementing a living accommodation optimization program. Paola Zurro, CEO of the Canadian Forces Housing Agency, discussed plans to build new housing units and explore flexible housing options.
Mar 25, 2026
Meeting #29Full Transcript

Debt Forgiveness Registry proposed law and Laval CRA payment

Official: Report on Housing Canadian Armed Forces Members

7 speakers
Meeting Summary
The House of Commons Standing Committee on Public Accounts met to discuss a proposed law about a debt forgiveness registry. The committee members wanted to make sure that the proposed law was clear about why some information might be kept private in the registry. They wanted to know if it was because of confidential, personal, or sensitive information. Ryan Turnbull and Kristina Tesser Derksen proposed changes to the proposed law to clarify this point. Adam Chambers agreed with the proposed changes. The committee also discussed a coordinating amendment to align the proposed law with existing legislation and avoid conflicts. Isabelle Brault confirmed that the coordinating amendment would not change the substance of the proposed law. Later, Gérard Deltell introduced a motion regarding a situation in Laval where the Canada Revenue Agency (CRA) is asking the city to pay about $1 million to a former mayor who was convicted of fraud, so he can pay taxes on the stolen funds. Deltell wants the Minister of National Revenue and the mayor of Laval to explain why the CRA is making the city pay this money. He thinks it's unfair for the city to have to pay twice for the fraud. Jean Yip asked for clarification on who Deltell wanted to invite, and Deltell confirmed he wanted the Minister of National Revenue. Sébastien Lemire suggested inviting the former mayor as well. Kristina Tesser Derksen proposed amendments to Deltell's motion. One amendment was to remove the Minister of National Revenue from the invitation list, but this was rejected. Another amendment was to invite the former mayor, but this was also rejected. A final amendment to remove the word "Liberal" when describing the government's position was accepted. Ron McKinnon asked why the city was paying the former mayor, and Deltell explained that the CRA is requiring the city to pay so the former mayor can pay his taxes on the stolen funds. The committee ultimately agreed to invite the Minister of National Revenue, officials from the CRA, and the mayor of Laval to discuss the matter. The committee voted to approve the proposed law with the changes they discussed. They also agreed to report the proposed law, as amended, to the House of Commons. The committee then moved on to discuss the motion regarding the situation in Laval. After some debate and amendments, the committee voted to invite the Minister of National Revenue, officials from the CRA, and the mayor of Laval to appear before the committee to explain the CRA's decision-making process and the government's position on the matter. The committee also briefly discussed an upcoming visit from the United Kingdom's Public Accounts Committee, who are interested in learning about Canada's experience with the Centre Block rehabilitation project. The meeting then moved into a closed session.
Mar 23, 2026
Meeting #28Full Transcript

Auditor General's Spring Reports and Waiver of Claims Register

Official: Bill C-230

10 speakers
Meeting Summary
The House of Commons Standing Committee on Public Accounts met to discuss the Auditor General's spring reports and a proposed law about making government financial information more transparent. Auditor General Karen Hogan presented findings on three audits: the government's pay system replacement, reforms to the international student program, and RCMP recruitment efforts. Hogan expressed concerns about delays and risks in these areas, emphasizing the need for careful planning and timely action. Committee members questioned Hogan and her team about the reports, focusing on the rising costs of the new pay system, the slow processing of RCMP applications, and issues with the international student program. The committee then shifted to discussing a proposed law (Bill C-230) that would create a public registry of waived or written-off government debts. Ryan Turnbull, a Liberal member, introduced amendments to the proposed law, including raising the threshold for disclosure to $5 million. Adam Chambers, a Conservative member who initially proposed the law, suggested a compromise of $2 million. After some debate, the committee agreed to set the threshold at $2 million. They also discussed how to handle confidential or sensitive information in the registry, with members expressing concerns about potential redactions and the need for transparency. Committee members debated how to balance transparency with the protection of sensitive information. Sébastien Lemire from the Bloc Québécois raised concerns about potential political interference in decisions to redact information. Chambers suggested that if information is redacted, there should be a way for parliamentarians to know that a redaction has been made. The committee discussed whether to use the word "redact" instead of "exclude" in the proposed law to make it clear that information is still in the registry, even if it is blacked out. Due to time constraints and the need for further discussion, the committee decided to postpone the final decision on the proposed law until a later meeting.
Mar 11, 2026
Meeting #27Full Transcript

Bill C-230

8 speakers
Meeting Summary
The House of Commons Standing Committee on Public Accounts met to discuss a proposed law that would make information about large government debt write-offs more transparent. The proposed law, C-230, would require the government to create a public, searchable online database of debts of $1 million or more that have been forgiven for corporations, trusts, and partnerships. During the meeting, committee members questioned representatives from the Treasury Board Secretariat, the Department of Finance, and the Canada Revenue Agency (CRA) about the current debt deletion process and the potential impact of the proposed law. John Daley from the Treasury Board Secretariat explained the different ways debts can be deleted, including write-offs, remissions, forgiveness, and waivers. CRA representatives, including Jennifer Boudens and Charly Norris, discussed the number and value of debt write-offs, but cited taxpayer confidentiality as a reason for not disclosing the largest single write-off amount. Adam Chambers, a Conservative member, questioned this confidentiality stance, arguing that the public has a right to know about large corporate debt write-offs. Several committee members raised concerns about the cost and administrative burden of creating and maintaining the proposed online database. Ron McKinnon, a Liberal member, suggested that a regular report might be a more cost-effective way to provide the information. Despite these concerns, there was general support for the goal of increasing transparency in government debt management. The committee also voted on a motion from a previous meeting to request the government establish a public and independent inquiry into cost overruns on IT contracts, including Phoenix, ArriveCAN and Benefits Delivery Modernization, which passed with a vote of 7-0.
Mar 9, 2026
Meeting #26Full Transcript

Housing Affordability and Infrastructure Programs

Official: Bill C-230

8 speakers
Meeting Summary
The House of Commons Standing Committee on Public Accounts met to discuss the Public Accounts of Canada from 2024 and 2025, but the discussion focused on housing affordability and infrastructure. Committee members questioned witnesses from the Department of Housing, Infrastructure and Communities about the government's plans to address the rising cost of housing and the lack of infrastructure to support new housing developments. Paul Halucha, Deputy Minister, was the key witness. He explained the government's approach, including the Canada Housing Infrastructure Fund and the new Build Canada Homes program, aimed at increasing housing supply and reducing construction costs. He noted the importance of working with provinces and municipalities to ensure that infrastructure is in place to support new housing. He also acknowledged that there have been challenges in the past with the Canada Mortgage and Housing Corporation (CMHC) and that Build Canada Homes is intended to address some of those issues. Several committee members raised concerns about the effectiveness of the government's programs, particularly in rural areas and in Quebec. They argued that the programs are not reaching the people who need them most and that there are too many delays and bureaucratic hurdles. Halucha responded that the government is committed to working with all provinces and territories to ensure that the programs are successful. He also noted that the government is taking steps to address the specific challenges faced by rural areas and Quebec. A motion was introduced by a Conservative member regarding the Canada Revenue Agency and the City of Laval, but it was not discussed in detail. A Bloc Québécois member introduced a motion to request an independent inquiry into cost overruns on IT contracts, including Phoenix, ArriveCAN, and Benefit Delivery Modernization. There was discussion and an amendment proposed, but the committee adjourned before voting on the motion. The committee agreed to continue the discussion at the next meeting. Overall, the meeting highlighted the challenges facing Canada's housing market and the need for the government to take action to address those challenges. Committee members expressed a range of views on the government's approach, but there was a general consensus that more needs to be done to make housing more affordable and accessible for all Canadians. The committee requested the department provide additional information in writing, including a breakdown of Canada Infrastructure Bank investments by province and Quebec administrative region, and details on the split of federal housing program funding between rural and urban areas.
Feb 25, 2026
Meeting #25Full Transcript

CRA Service Improvements and Corporate Debt Forgiveness Registry

Official: Public Accounts of Canada 2024 and Public Accounts of Canada 2025

11 speakers
Meeting Summary
The Public Accounts Committee met to discuss issues at the Canada Revenue Agency (CRA) and a proposed law about debt forgiveness. The CRA discussion focused on improvements made after a 100-day service plan. Minister of Finance François-Philippe Champagne and CRA Assistant Commissioner Melanie Serjak explained how they increased call center staff and used technology to answer more calls and process requests faster. They emphasized the importance of helping Canadians navigate the tax system and ensuring accurate information. Committee members questioned the effectiveness and timeline of these changes. Some members felt the improvements were too late, while others praised the efforts made. There was debate about the accuracy of the Auditor General's findings versus the CRA's internal metrics. The committee also discussed the balance between serving taxpayers and collecting debts, especially for large corporations versus individual citizens. The committee then heard from MP Adam Chambers about his proposed law to create a public registry of corporations with significant debt write-offs. Chambers argued this would increase transparency and accountability, potentially leading to better debt collection. Committee members raised questions about the threshold for inclusion in the registry, privacy concerns, and the potential impact on businesses. Chambers expressed openness to amendments that would protect personal information without undermining the bill's intent.
Feb 9, 2026
Meeting #24Full Transcript

Report on the Canada Revenue Agency Contact Centres

9 speakers
Meeting Summary
The House of Commons Standing Committee on Public Accounts met to discuss the Government of Canada's financial statements for 2023-2024 and 2024-2025. Karen Hogan, the Auditor General of Canada, presented her office's audit findings, giving the financial statements a "clean opinion," meaning they are reliable and accurate. However, she highlighted ongoing issues with the public service pay system, IT system security, and the Department of National Defence's accounting practices. Annie Boudreau, the Comptroller General of Canada, also spoke, emphasizing the government's commitment to transparency and accountability and noting the Auditor General's clean audit opinion for the 27th consecutive year.
Feb 2, 2026
Meeting #23Full Transcript

Benefits Delivery Modernization Program Concerns

Official: Public Accounts of Canada 2024 and Public Accounts of Canada 2025

3 speakers
Meeting Summary
The Public Accounts Committee met to discuss problems with the Benefits Delivery Modernization program, a project to update how the government delivers benefits like old age security. Committee members are concerned about delays, cost increases, and the risk that seniors won't get their benefits on time. Sébastien Lemire raised concerns that the committee hadn't received documents from the government that were due at the end of January, which he sees as a lack of respect for the committee. Gérard Deltell agreed with Mr. Lemire, emphasizing the importance of seniors receiving their benefits and criticizing the government's management of the program. He drew comparisons to the Phoenix pay system fiasco, where a government IT project led to widespread problems. Jean Yip suggested sending a letter to the department to request the missing information quickly. The committee chair agreed to send a letter requesting the documents and said that if the information isn't received by the end of the week, the committee will consider reporting a breach of parliamentary privilege. Mr. Lemire also asked about the lack of response to a previous request for information, but the chair said the deadline for that response hadn't passed yet. The committee agreed to address the issue again if the response is not received.
Jan 26, 2026
Meeting #22Full Transcript

Cybersecurity of Government Networks and Systems

Official: Committee Business

7 speakers
Meeting Summary
The House of Commons Standing Committee on Public Accounts met to discuss the cybersecurity of Canadian government networks and systems, based on a report from the Auditor General. The Auditor General's report found gaps in the government's cybersecurity defenses, monitoring, and response to attacks. Key issues included inconsistent use of cybersecurity services across federal organizations and slow coordination among the Treasury Board Secretariat, Communications Security Establishment, and Shared Services Canada during cyber-attacks. The committee wanted to understand how the government is addressing these gaps to protect Canadians' data and services. Witnesses included Andrew Hayes from the Office of the Auditor General, Dominic Rochon from the Treasury Board Secretariat, Scott Jones from Shared Services Canada, and Caroline Xavier from the Communications Security Establishment. Hayes emphasized the need for vigilance and consistent use of cybersecurity services. Rochon highlighted the government's commitment to reducing cybersecurity risks and welcomed the Auditor General's recommendations. Jones discussed Shared Services Canada's role in blocking cyber-threats and improving coordination. Xavier spoke about the Communications Security Establishment's role in providing intelligence and defending against cyber activity. Committee members raised concerns about potential cyber-attacks from countries like China and Russia, especially in light of new trade agreements and the increasing use of AI. They questioned the witnesses about measures to protect sensitive data and ensure the security of government contracts. Witnesses described efforts to improve coordination, conduct simulation exercises, and implement new technologies to enhance cybersecurity. They also acknowledged the challenges of ensuring consistent security practices across all federal organizations, including Crown corporations. The committee discussed the importance of having a comprehensive inventory of all government IT devices and the progress of the endpoint visibility, awareness, and security (EVAS) project. Members also inquired about the status of the security incident and event management (SIEM) system procurement. Witnesses assured the committee that the government is working to address these issues and improve its cybersecurity posture. The committee is expected to produce a report with recommendations, potentially including stronger requirements for Crown corporations to follow cybersecurity directions. The committee also discussed the challenges of balancing economic trade with cybersecurity risks, particularly in relation to electric vehicles and foreign interference. Members emphasized the need for security guarantees and measures to authenticate individuals accessing sensitive data. Witnesses highlighted the importance of supply chain security and the need to adapt cybersecurity strategies to address evolving threats.
Dec 11, 2025
Meeting #21Full Transcript

Report on Cyber Security of Government Networks and Systems

8 speakers
Meeting Summary
The House of Commons Standing Committee on Public Accounts met to discuss a report by the Auditor General on professional service contracts. The committee heard from several witnesses, including Erin O'Gorman from the Canada Border Services Agency (CBSA), Paul Thompson from Employment and Social Development Canada (ESDC), Philip Jennings from Innovation, Science and Economic Development Canada (ISED), and Alexandre Roy from the Public Sector Pension Investment Board (PSP Investments). They discussed their organizations' use of professional service contracts and how they are addressing issues raised in the Auditor General's report. The Auditor General's office was also present to answer questions. Witnesses explained how their departments are working to improve procurement processes, ensure proper documentation, and avoid conflicts of interest. Ms. O'Gorman discussed contracts awarded to McKinsey & Company and how the CBSA has implemented recommendations from audits. Mr. Thompson talked about the benefits delivery modernization program at ESDC and the role of contractors in that project. Mr. Jennings outlined steps ISED has taken to strengthen procurement guidance and oversight. Mr. Roy discussed conflict of interest measures at PSP Investments. Committee members questioned the witnesses on various aspects of their contracting practices. Questions covered topics such as non-competitive contracts, cost increases in IT projects, and potential conflicts of interest. The Auditor General's office clarified their findings and emphasized the importance of proper documentation and following procurement policies. Several committee members raised concerns about the potential appointment of Mark Wiseman as ambassador to the U.S. due to his ties to McKinsey. Several committee members thanked the witnesses and support staff and wished everyone happy holidays. Committee members agreed on deadlines for submitting supplementary opinions and witness lists for future studies. The committee agreed to adjourn the meeting.
Dec 9, 2025
Meeting #20

Report 5, Professional Services Contracts

Dec 4, 2025
Meeting #19Full Transcript

Briefing with CAAF and OAG

9 speakers
Meeting Summary
The House of Commons Standing Committee on Public Accounts met to discuss issues with the Canada Revenue Agency (CRA), focusing on a recent Auditor General's report about problems with CRA contact centers. Wayne Long, the Secretary of State for the CRA, spoke about a 100-day plan to improve service, including answering more calls, expanding online services, fixing problems that cause people to call, and modernizing the CRA's technology. He mentioned reallocating resources to address long wait times and improving the problem resolution service for Members of Parliament. Committee members questioned Secretary Long about the CRA's past performance and the accuracy of information provided by its call centers. Some members expressed concern that the CRA's service quality had declined over the past decade, while others highlighted improvements made under the 100-day plan. There was debate about the validity of the Auditor General's findings, with Secretary Long arguing that a small sample size of calls might not accurately represent the overall quality of CRA services. He emphasized the importance of focusing on future improvements and holding the CRA accountable for meeting service standards. Secretary Long defended the work of CRA employees, emphasizing their dedication and the challenges they faced during the COVID-19 pandemic. He also discussed plans to modernize the CRA's technology, including transitioning to a new system with AI capabilities. Committee members raised concerns about training for call center agents and ensuring that performance evaluations prioritize accuracy. The committee discussed the importance of long-term planning and maintaining staffing levels to provide quality service to Canadians. The committee agreed to continue examining the CRA's performance and explore ways to improve its services.